Trust center
Policies, Security, and Responsible AI
A quick-access hub for the RegencyCX policies and operating principles that govern customer data, AI-assisted recommendations, billing, and platform security.
Security Overview
Tenant isolation, read-only connectors, upload controls, and incident contacts.
Privacy Policy
How customer and workspace data is processed, retained, and protected.
Terms of Service
Subscription, payment, acceptable use, AI limitation, and warranty terms.
Responsible AI practices
- Deterministic scoring and source evidence are prioritized before AI narrative generation.
- AI outputs must be reviewed by a human before any customer-impacting action.
- Recommendations should include rationale, confidence, expected impact, and supporting evidence.
- Low-confidence outputs should be treated as investigative prompts, not as conclusions.
- Customer data is processed to provide the service and is not used to train shared AI models without explicit written consent.
No guaranteed results or professional advice
RegencyCX provides decision-support intelligence only. Health scores, churn indicators, expansion signals, forecasts, executive narratives, and next best actions are not guarantees of renewal, revenue, customer behavior, or business outcomes.
Outputs may be incomplete, inaccurate, biased, or outdated and do not replace legal, financial, accounting, employment, security, or other professional advice. Customers remain responsible for independent review and final decisions.